PRIVACY NOTICE

Here at Aldridge Trimming Ltd we take customers privacy very seriously, and act as a data controller for the purposes of the EU General Data Protection Regulation 2018 (GDPR). We will only use your information to provide the goods and services that you have requested from us, and to administer your account (if applicable). This information will be used in accordance to this privacy statement.

We get our data consensually directly from our customers and this is the requirement for us to be able to process orders and queries. We do not collect observed data (which is by tracking online or using smart devices), derived data (data from combining other data sets) or inferred data (using algorithms and social media to profile people). If asked to provide any information by which you can be identified it will only be used in accordance to this privacy statement and for the purposes of order fulfillment.

By using our services, you are accepting the terms of this privacy policy, and are consenting to our collection, use, disclosure and retention of your personal data as described in this privacy policy. Unfortunately, if you do not provide the information we require, we may not be able to provide some of our services to you.

How we collect data

If you enter into an agreement with us we will need you to provide all the necessary information that is required to fulfil the agreement.

If you make an order via the website, then we will collect information that is necessary to fulfil this order, such as (but not limited to) name, delivery address and contact number. Failure to do so may mean that we are unable to process/fulfill any order/enquiry.

If you communicate with us via the branch, email, letter or telephone we may need you to provide us with relevant data so-as-to answer your query and/or create your order.

If you require customer support when you telephone or email we may need to obtain some data so-as-to fulfil your request.

The information that has been given to us is used to process any questions you have or to process the order itself. It is also used as a reference to record samples we have sent or other such technical questions we have answered, or received photos to assist with, in order to complete your order.

When paying for your order, if you pay by card, Aldridge Trimming will not record any of this information (card number or account details). If you are to pay via another third party service (such as Paypal) you would need to consult their privacy policy separately regarding their usage of your data.


Disclosing of personal data to third parties

At Aldridge Trimming Ltd we do not under any circumstance sell this data onto a third party. Generally, we would not disclose any personal data collected or provided, where possible, unless in response to a legal process or if Aldridge Trimming Ltd believed that the law required it (such as responding to a court order). Aldridge Trimming Ltd may also disclose personal data as necessary to identify, contact or bring legal action against a person or party that is violating Aldridge Trimming Ltd's terms of service, or any other such offence/breach.


Who has access to your data?

At Aldridge Trimming office staff have access to your information in-order-to be able to process your order and any special requirements that you may have. Each trimming department has access only to the orders (thus data) relevant to that department.

In order to protect your data all staff receive data protection training. We employ and external IT company to provide our IT security protecting all electronic data we have. Furthermore the business premises are secured with further security measures available internally limiting staff access to certain areas.

Your information will be kept on file throughout the duration of the order and then on the computer system as reference once the transaction is completed. This is for us to provide a better level of service once the transaction is complete in terms of any further technical questions, customer service issues, or speed of transaction with a follow-up order.

You are also able to request any further information and if you have any questions or concerns then please get in contact with us. The contact details are below;

Phone: 01902 710805
Email: mail@aldridge.co.uk


Google Analytics

When someone visits www.aldridge.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

GET IN TOUCH

Call our sales team now
01902 710805
mail@aldridge.co.uk